Effective Date: October 1, 2025
At Equip Your Gym, we want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our policy below regarding returns, refunds, and exchanges.
1. Eligibility for Returns
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Items must be returned within [30] days of delivery.
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Products must be unused, uninstalled, and in their original packaging with all manuals, parts, and accessories.
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Proof of purchase (order number or receipt) is required.
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Certain items may not be eligible for return, including:
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Clearance or final sale items.
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Custom or special-order parts.
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Gift cards or digital products.
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2. Return Process
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Contact our customer service team at [Insert Email or Phone] to request a Return Authorization (RA) number.
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Once approved, you will receive instructions on how and where to send your return.
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Ship the item securely in its original packaging. Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
3. Refunds
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Refunds will be processed to your original payment method within [5–10 business days] after we receive and inspect the returned item.
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Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
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A restocking fee of [X%] may apply to certain returns.
4. Exchanges
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If you ordered the wrong item and wish to exchange it, please contact us to arrange a replacement.
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Exchanges are subject to product availability.
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Customers are responsible for shipping costs on exchanged items (unless the error was ours).
5. Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us within [7 days] of delivery with photos of the item and packaging.
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We will arrange for a replacement or full refund at no additional cost.
6. Non-Returnable Items
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Clearance items, special orders, and digital downloads cannot be returned.
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Opened or used consumables (lubricants, cleaners, etc.) are non-refundable.
7. Contact Us
For questions regarding our Refunds & Returns Policy, please contact us:
Equip Your Gym
Email: info@EquipYourGym.com
Phone: (857) 220-7283
Address: 6017 Scott Way Commerce, CA. 90040